Refund Policy

🌸 Returns & Refunds – Poppies Home & Gifts

We want you to love every item from Poppies Home & Gifts. If something’s not quite right, here’s how we handle returns:

🕒 Return Time-frame

In-store purchases: Return within 14 days of purchase

Online orders: Return within 14 days of delivery

📦 Return Method

Online orders must be returned by post only

In-store purchases can be returned in person at our Brechin shop

✅ Return Eligibility

To qualify for a return, items must be:

Unused and in original packaging

In the same condition as received

Accompanied by proof of purchase

🚫 Non-Returnable Items

We do not accept returns on:

Perishable goods (e.g., fresh floristry, fresh wreaths)

Custom-made or personalized items

Sale items marked “Final Sale”

Digital products once downloaded

🔁 Exchanges

We offer exchanges for eligible items if stock is available. If not, we’ll issue a refund or store credit.

💸 Refunds

Once we receive and inspect your return:

Approved refunds are issued to your original payment method

Please allow 5–10 business days for processing

📮 Return Shipping

Customers are responsible for return postage unless the item is faulty or incorrect

We recommend using a tracked service for peace of mind

🛠️ Faulty or Damaged Items

If your item arrives damaged or faulty:

Please contact us within 48 hours of delivery

You must supply photographic evidence of the damage, clearly date-stamped

Contact must be made prior to returning the product

Once approved, we’ll arrange a replacement, refund, or repair at no extra cost

💬 Need Help?

Reach out via our Contact Page or email us at info@poppieshomeandgifts.co.uk  We’re here to help.