Shipping Policy

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🚚 Shipping Policy – Willow & Rye

Last updated: 26/08/2026

 

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📦 1. Order Processing
We aim to dispatch all orders within 1–3 business days.
Orders placed after 2pm may be processed the next working day.
We do not ship on weekends or public holidays.

 

🇬🇧 2. UK Shipping
We currently ship across the UK using trusted carriers such as Royal Mail and courier partners.
Shipping options and costs are shown at checkout.
Estimated delivery: 2–5 working days from dispatch.

 

🌍 3. International Shipping
At this time, we do not offer international shipping.
Please contact us if you’d like to arrange a custom delivery.

 

🎁 4. Local Delivery & Collection
We offer local delivery within Brechin and surrounding areas for select products.
You may also choose free collection at checkout.
We’ll notify you when your order is ready.

 

🧾 5. Shipping Costs
Shipping charges are calculated at checkout based on weight, size, and destination.
Free shipping may apply during seasonal promotions or for qualifying orders.

 

📍 6. Delivery Issues
If your order is delayed, lost, or damaged, please contact us at willowandrye@btinternet.com within 7 days of expected delivery.
We’ll work with our carriers to resolve the issue promptly.

 

🔁 7. Returns & Refunds
Please see our Returns & Refunds Policy for details on how to return items and request a refund.

 

💬 8. Contact Us
For any shipping-related questions, email us at willowandrye@btinternet.com